If you encounter connection problems:
1. Please check to ensure that you have the bandwidth to watch the broadcast or choose a lower bandwidth.
2. Please check if there is a network congestion or failure at your ISP.
If this problem persists, please complete and submit the form and we will reply you within the next three working days>
 
     
* Denotes Required Information
 

  
Email*
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Country*
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Your IP address*
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Click here (http://whatismyip.com) for help
Your Internet Service Provider*
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Your subscribed bandwidth*
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The video format you were trying to watch*
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What operating system are you using*
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Which media player and the version you are using*
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The time the problem was encountered.*
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Description of the problem*
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(Key in the texts in black. Entry is case-sensitive)